Paul McGlynn, CEO of Caseblocks
Paul McGlynn, CEO of Caseblocks

Interview wth CEO Paul McGlynn of Caseblocks

Last week at the Fairfield Yard Office in Glasgow, two men described their vision for Glasgow. Whilst Leader of the Labour Party, Jeremy Corbyn demanded that future Naval ships be built in domestic shipyards, CEO of Caseblocks, Paul McGlynn, described the innovation and world class software being developed from the shipyard offices in Govan.

Why did you choose the Fairfield Heritage Centre in Govan?

Fairfield is an amazing building, they spent roughly £6m restoring the former yard office and kitted it out with superfast broadband – the latter being critical for us. The Caseblocks office, a former drawing room, is flooded with light from huge windows and skylights. Once used by marine draughtsmen, we’ve filled the room with developers who build code to transform our clients operations.

We’re very much connected to our industrial past, because the shipyard office is a daily reminder of what Scotland has always done well on a global scale: innovate.

How has IT changed in the last ten years?

The internet of things, the cloud and mobile are all technology forces changing how people work within large organisations. Ten years ago people were uploading their first photo to Facebook. Now, five year olds are comfortable using Photoshop features to create a skin on their tablet with a swipe.

Employees today come armed with programming skills and that is a huge change for organisations. IT departments are moving towards a supporting role, with the business users having more say on how they want to use software apps to better manage and serve their clients.

How does Caseblocks help organisations to adapt and transform processes?

Employees are demanding slicker applications to improve how they do their job; how they collaborate and ultimately how they can better serve their customers.

The Caseblocks platform is built to adapt to the changing needs of the knowledge worker. We call it adaptive case management, which is also known as cloud based dynamic case management. It means that the software applications used to support business processes such as order management, customer relationship and case management are able to evolve and adapt around the business user, the knowledge worker.

Who do  you see as your competitors?

Our competitors are also co-petitors in that organisations sometimes require our solutions to integrate with existing legacy systems. We’ve come up against IBM, SAP, Oracle for business process management and within the niche area of case management we see players like Pega and Isis-Papyrus. I am tremendously proud that our team are developing software IP here in Scotland that competes toe-to-toe with these large software houses.

How does empowering employees sit with automation?

The modern knowledge worker is tech-savvy, understands business information, has strong analysis skills, and knows the detail behind their organisation’s business processes. Customer needs can be unpredictable and demanding. Flexibility is critical, case management systems such as ours, must allow employees to handle any scenario throw at them – give them flexibility at the moment of need.

And yes, there are efficiency gains to be had with automation. We look to strike a balance between the activities that can reasonably be automated, what I would call commodity business processes, and those activities that will benefit from human intervention, and crucially differentiate the organisation in its marketplace.

How does Caseblocks innovate beyond the enterprise?

We’ve a number of exciting social transformation projects rolling out across the globe at the moment, as well as an ‘internet of things’ project a bit closer to home. We are developing a custom solution that includes the collection, management and process automation of household data. This project has moved beyond scoping and its potential as a solution for social inclusion, safety and health is huge. It’s a fascinating project and I’m looking forward to revealing more once we move to deployment.